Chocolate Film Reel

We want you to have an amazing chocolate experience with our candies. Shipping is an important part of the process and requires special care. We hand make each order and want you to receive it as fresh as possible, therefore we ship according to the following details.

Have Someone Available
Please make sure someone will be available to receive the order when it is delivered. If no one is home, the shipper will leave the package and we don’t want it to melt!

When We Ship
When an order is placed before 12:00 pm CST, we try to ship it out the same day (except on Fridays). Otherwise, based on our shipping policy, we try to ship our made-to-order products the following business day (except on Fridays).

To ensure the best quality product, orders will be shipped on certain days of the week depending upon the distance. No shipments will go out on Fridays. We ship Monday through Thursday for Illinois shipments, out-of-state locations within 1-day standard ground service from our store, and Next Day Air orders.

For all other shipments, and dependent on the scheduled delivery time, we will not ship on Wednesday unless the location is within a 2-day ground schedule or a guaranteed 2-day or overnight preference.

Please remember that Saturdays and Sundays are NOT part of the shipping schedule, only business days are included when determining shipment arrival date. If you want your order sooner, please upgrade your shipping.

Shipping in Warm Weather
Between April 1st and October 30th, or longer based on our discretion and the weather, a reusable frozen gel pack will be included in the packaging. A cold pack fee of $3.00 will be added when checking out.