We want you to have an amazing chocolate experience with our candies. Shipping is an important part of the process and requires special care. We hand make each order and want you to receive it as fresh as possible, therefore we ship according to the following details. PLEASE NOTE: We will do our best to fulfill your Desired Delivery Date but depending on the delivery location and time of order we cannot guarantee this date.
Please make sure someone will be available to receive the order when it is delivered. If no one is home, the shipper will leave the package and we don’t want it to melt!
When an order is placed before 12:00 pm CST, we try to ship it out the same day (except on Fridays). Otherwise, based on our shipping policy, we try to ship our made-to-order products the following business day (except on Fridays).
To ensure the best quality product, orders will be shipped on certain days of the week depending upon the distance. No shipments will go out on Fridays. We ship Monday through Thursday for Illinois shipments, out-of-state locations within 1-day standard ground service from our store, and Next Day Air orders. For all other shipments, and dependent on the scheduled delivery time, we will not ship on Wednesday unless the location is within a 2-day ground schedule or a guaranteed 2-day or overnight preference. Please remember that Saturdays and Sundays are NOT part of the shipping schedule, only business days are included when determining shipment arrival date. If you want your order sooner, please upgrade your shipping.
For delivery locations outside the orange area on the map below, customers will have to choose 2nd Day Air of Next Day Air during warm weather months to guarantee the product does not melt in transit. During cooler months, standard ground shipping times can take 1 – 5 business days. We cannot guarantee our products if 3 or more shipping days are the selected option.
* If you are not sure where you fall on the map, feel free to contact us at 847.359.3454 from 8:00 am - 5 pm CST, Monday – Friday. * Please note that UPS does not guarantee standard ground delivery times December 12th - 24th. Please allow an extra day or two, or upgrade the shipping service, to guarantee you receive the order before Christmas.
On occasion, if we believe it to be a shipping benefit to our customers, alternate shipping companies will be used.
Between March 1st and October 30th, or longer based on our discretion and the weather, a reusable frozen gel pack will be included in the packaging. A cold pack fee of $3.00 will be added when checking out.
If you need a package delivered on a Saturday, please call us at 847.359.3454 to arrange. There will be an additional $20.00 shipping fee.
Local delivery is available for a small fee. We require a 24-hour notice. Please call us at 847.359.3454.
We do not ship to Post Office, APO or FPO boxes, nor do we ship to Alaska, Hawaii or internationally.